AR: Sending Dunning Letters for Delinquent Customer and Statements in Receivables

 Sending Dunning Letters for Delinquent Customers

Introduction

Oracle Doc ID: Dunning Letter configurations in AR How to Setup and Troubleshoot Dunning Configurations (Doc ID 1324393.1)

Setups for Sending Dunning Letters for Customers.

Setups:

1. Create Aging Methods

2. Create Collectors

3. Create Dunning Configuration

4. Maintain Collector information in Account Profile Tab for Customer

1. Setup/review Aging Methods:
Navigator: Setup and Maintenance > All Tasks > Manage Aging Methods
Set the aging method you want to use. In this example “Vonage Aging” will be used. 2. Setup/review Collectors:   Navigator: Setup and Maintenance > All Tasks > Manage Collectors 3. Setup/review Dunning Configuration:         Navigator: Setup and Maintenance > All Tasks > Manage Dunning Configuration                   Query the dunning configuration: In this example “Vonage Aged” will be used Click on the dunning configuration row to review the details 4. Setup/review Collections Preferences:       Navigator: Setup and Maintenance > All Tasks > Manage Collections Preferences                 Be sure you have entered aging method and email information 5. Setup/review Customer:         Navigator: Receivables > Navigator: Billing > Manage Customers               Be sure you have this information on the Account Profile Be sure you have this information for the account contact on Communication Tab Be sure you have this information on the account site details Be sure you have this information on the site profile Be sure you have this information for site contacts on Communication Tab 6. Review the Scoring formulas:   Navigator: Setup and Maintenance > All Tasks > Manage Collections Scoring           It is just for information purpose Click on the Vonage Scoring Formula to see the details                       7. Setup/review the Customer Collections Information Navigator: Receivables > Collections > Customer             Be sure you have this information at Account profile Be sure you have this information at Account Contact Tab Be sure you have this information at Account Communication Tab Be sure you have this information at Site profile Be sure you have this information at site Contact Tab  Process   1. Create Transaction    The idea is to have or to be sure you have at least one delinquency entry. In this example, enter an old transaction 10-Dec-2020 as today’s date is 24-AUG-2022.   Be sure you have the transaction completed               Now, you need to run some processes               9. Run Refresh Receivables Transactions for Customer Account XY Summaries Navigator: Tools > Scheduled Processes Run Process Receivables Transactions for Customer Account XY Summaries Navigator: Tools > Scheduled Processes 10. Run Collections Scoring   Navigator: Tools > Scheduled Processes It is not Mandatory 11. Run Collections Delinquency Management Navigator: Tools > Scheduled Processes Run Update Collections Summary Data Navigator: Tools > Scheduled Processes 12. Run Validate Customer Dunning Setup Report           Navigator: Tools > Scheduled Processes                                   This report is to see any setup issue on the customer that you want to generate the dunning letters If you have an error here, you need to fix all the errors first and then continue. Do not continue if you have an error on this report       Example of one report with errors: 13. Review the collections information:   Navigator: Receivables > Collections > Customer             Search by customer and go to Transactions Tab 14. Manage Statement Cycles           Navigator: Setup and Maintenance > All Tasks > Manage Statement Cycles AC-001 AC-002 AC-003 AC-004 System Test Script - Oracle ERP Cloud - R13 - Receivables Generate Dunning Letters for delinquent transaction   Overview Test Script Specification Software / Release 22B Test Script ID # 2 Pilot / SIT# / UAT# Test Test Script Name Create Customer Statements                AC-001 AC-002 AC-003   AC-004