Skip to main content

While creating supplier address system is throwing the following error and the error is "Ap Error: You can't save this address because at least one of the address elements is invalid. (HZ-120485)"

 You cannot save the address because at least one of the address elements is invalid (HZ-120485) (Doc ID 2331473.1)


APPLIES TO:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.


SYMPTOMS

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to add and address to a Supplier, the following error occurs.

ERROR
-----------------------
You cannot save the address because at least one of the address elements is invalid (HZ-120485)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Manage Suppliers
2. Click Addresses
3. Create and Address
4. Fill out address details (US Address), excluding County
5. Save, get error
6. Add County, save, no error
7. Sometimes addresses are created without County and are able to be saved without error
8. Sometimes Addresses can never be saved even after adding a county

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot consistently create and save new Supplier addresses.

CAUSE

The cause of this issue is that the same zip code and city exists under two different counties and the county information is not captured in address.

SOLUTION

To resolve this error, county in the address formats must be exposed to be able to capture county information during address creation

Comments

Post a Comment

Popular posts from this blog

Finance All Modules Process Flows

  To- Be Process Flow General Ledger Manual Journal Approval Process Flow Journal Management Invoice Process Flow for Equipment Orders Payment Receiving Through Lock Box Process Flow Collections Overview Process Flow Process Flow to Handle Delinquent Customer Collections Process Flow Payable Invoice (PO Matched) workflow process   Payable Invoice (Non PO Matched) Workflow Process Payment Batch Process  IDR Process Flow To-Be Process Flow Bank Reconciliation - Payment Payables to Fixed Assets Flow Process Flow - Transfer Assets Process Flow –Reclassification (Change Category) Process Flow – Retire Asset Process Flow – Reinstate Asset Process Flow – Impairment Process flow- Depreciate Assets CORP Book to Tax Book TO-Be Process Flow – General Ledger Manual Journal Approval Process Flow   Journal Management  
Post a Comment
Read more

Finance All Modules Process Flows

  To- Be Process Flow General Ledger Manual Journal Approval Process Flow Journal Management Invoice Process Flow for Equipment Orders Payment Receiving Through Lock Box Process Flow Collections Overview Process Flow Process Flow to Handle Delinquent Customer Collections Process Flow Payable Invoice (PO Matched) workflow process   Payable Invoice (Non PO Matched) Workflow Process Payment Batch Process  IDR Process Flow To-Be Process Flow Bank Reconciliation - Payment Payables to Fixed Assets Flow Process Flow - Transfer Assets Process Flow –Reclassification (Change Category) Process Flow – Retire Asset Process Flow – Reinstate Asset Process Flow – Impairment Process flow- Depreciate Assets CORP Book to Tax Book TO-Be Process Flow – General Ledger Manual Journal Approval Process Flow   Journal Management  
Post a Comment
Read more

Finance All Modules Process Flows

  To- Be Process Flow General Ledger Manual Journal Approval Process Flow Journal Management Invoice Process Flow for Equipment Orders Payment Receiving Through Lock Box Process Flow Collections Overview Process Flow Process Flow to Handle Delinquent Customer Collections Process Flow Payable Invoice (PO Matched) workflow process   Payable Invoice (Non PO Matched) Workflow Process Payment Batch Process  IDR Process Flow To-Be Process Flow Bank Reconciliation - Payment Payables to Fixed Assets Flow Process Flow - Transfer Assets Process Flow –Reclassification (Change Category) Process Flow – Retire Asset Process Flow – Reinstate Asset Process Flow – Impairment Process flow- Depreciate Assets CORP Book to Tax Book TO-Be Process Flow – General Ledger Manual Journal Approval Process Flow   Journal Management  
Post a Comment
Read more